Consumer, regulatory and compliance

The CRC team's expertise covers a wide range of core compliance frameworks, including privacy, retail and ecommerce, social media, payments, consumer credit, financial services and cyber security, as well as evolving areas of regulation such as emerging technology, ESG and modern slavery.

We assist our clients to keep ahead of regulatory change to maximise opportunities and to address key regulatory and compliance risks. With a multi-specialist team, working with subject matter expects, we are able to identify trends and themes across different industries, regulators and regulatory frameworks.

We are highly experienced in assisting clients with the full range of their CRC needs, including:

preparing for and submitting on upcoming regulatory change
designing comprehensive compliance and risk management programmes
structuring commercial partnerships and negotiating commercial contracts to allocate regulatory obligations and leverage opportunities (for example, data sharing)
engaging with regulators on new products and to clarify obligations, as well as in response to complaints and investigations
responding to compliance issues and assisting with pro-active reporting of breaches, including mandatory breach notification under the Privacy Act
advising on emerging technology and regulation (such as ESG, payments and modern slavery), and
training in house legal and operational teams on practical aspects of regulatory compliance, updates on new case law, and enforcement trends.

^{Chambers Asia Pacific 2025 Corporate/Commercial, 'Band 1'.}

^{Chambers Asia Pacific 2025 TMT, 'Band 2'.}

^{The Legal 500 Asia Pacific 2025 Data protection and cyber security, 'Tier 1'.}

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The Network for Learning's digital strategy

Advising on the procurement process for the upgrade and roll out of a transformative Managed Network solution for around 2,500 New Zealand schools and kura.

One NZ's ecommerce and digital strategy

Advising on a broad range of projects, including to support One NZ on its vision to make One NZ the world’s most AI enabled telco, including negotiations with agentic AI partners and advice on robust AI data privacy and security practices.

Ecommerce and digital solutions

Advising a major retailer on its online retail offering, global tech companies on their platform activities, IAG Insurance on data sharing platforms, ASB on SaaS solutions and Genesis Energy on the replacement of critical CRM and billing solution.

Payments and consumer credit

Advising lenders on CCCFA compliance (including responsible lending, disclosure, fee restrictions, and the due diligence duty) and related financial services registration and dispute resolution obligations. Assisting with the preparation of submissions on new legislation.

Retail and loyalty programmes

Advising international businesses on entry into the NZ market and ongoing consumer, technology and privacy obligations - including Costco Wholesale, IKEA, Airbnb, H&M, Apple and David Jones. Advising Air New Zealand on its digital strategy and AIRPOINTS loyalty programme.

Telecommunications

Advising National Infrastructure Funding and Financing (previously Crown Infrastructure Partners) on the Ultra-Fast Broadband initiative, Rural Broadband Initiative and Mobile Black Spots Fund, and The Public Safety Network – Te Kupenga Maruatau for New Zealand’s emergency services.